After the yes, we're still here.
Warranty, refunds, and shipping — what we stand behind and how your ring travels. We stand behind the ring after the yes, not just until the sale.
Warranty
Every Amana ring is covered against defects in materials and craftsmanship. Prong tightening, stone security checks, cleaning, and polishing are included — bring the ring in, or ship it to us, and we'll take care of it.
Damage from accidents, resizing by another jeweler, or normal wear to plating is not covered, and we'll always tell you before any work whether a repair falls under warranty. [Coverage period to be confirmed.]
Resizing
If the size isn't perfect on the day, we handle the resize. Your first resize is on us within the initial period after delivery. [Period to be confirmed.]
Refunds & returns
A fully custom ring is designed from one person and can't go back in a case — because there is no case. That's why approval comes before crafting: you say yes to the exact ring we build.
If something is wrong with the ring you receive — a defect, a deviation from the approved design — we make it right: repair, remake, or refund. [Return window for non-custom items to be confirmed.]
Shipping
Every ring ships fully insured, in discreet packaging with no jewelry branding visible, and requires a signature on delivery. We've delivered to homes, offices, and — when a proposal couldn't wait — directly to a hotel.
Tell us where the box needs to be and when; the schedule is built backward from your moment. [Carriers and transit times to be confirmed.]
After delivery
Cleaning and check-ups are always welcome. We'd rather see the ring once a year than have you worry about it.